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A CRM Software Solution is describing by its name that it is meant to deal with customers and managing strong and long lasting relationships. However, the name describes that it is also the primary software that is used to handle sales and marketing as an all-in-one software solution. Almost all of the companies these days are using CRM Software Solution exclusively to manage their customers. This certainly makes sense that the software covers and then automate the process of converting a lead to a customer.
The listed below are some of the key features of bilytica Cloud CRM Software Solution;
SALES
- Pipeline Management
One of the keys for getting a sale is maintaining a lead throughout the sales process. This type of management helps you to track the companies in each stage and to see high level information such as sales numbers, percent to close, and who is handling the lead. You can now organize this pipeline management with this set of software.
- Account Management
Account Management is where you see the details of each account of your customers. Basic information like addresses, employees, contact information, and interests are all centralized on the account page within this CRM Software.
- Quote/Order Management
You can create a quote for your potential customers directly in this CRM Software so that you can save it to the account instantly and have it for future reference in future. It makes you to see any previous quotes and processes the quote to an order while the discounts or product deals can be updated as well in order to get up-to-date information.
CUSTOMER SERVICE
- Incident Tracking
So with the incident tracking, you can record what is the issue, who is issuing the complaint, who is handling the complaint and what is the status whether this complain is addressed or not addressed, being worked on, or completed. So in this situation, bilytica CRM Software Solution will help you look for trends in complaints by company type or by issue type. This can help you either improve your customer service or improve your product.
- Knowledge Base
Knowledge base refers to a category of materials which is designed to help the customer so that they could contact the concerned person. They are searchable and numerous in information so that customers can better help themselves for the information they need without having to contact you for help.
- Analytics
Once you have right data on what the most common complaints or areas where customers need the most help are, you can use it for better support to the customers. This CRM Software Solution will help you to analyze where the problem is being taking place.
Hence, bilytica Cloud CRM Software Solution is the best solution in order to manage your customers and all their relevant information.
